Logistics is the management of the flow of things between a point of origin and consumption. Such resources consist of food, equipment, materials, animals, and liquids. Logistics combines transportation, production, inventory, material handling, information flow, packaging, and even security.
The term “last mile” is the last leg of this process, as goods are carried out from a transportation hub to the final destination. It’s often the least efficient and expensive leg of the supply chain, contributing to as much as 25% of the total transportation cost. Although it’s extremely important to invest in last-mile operations as it directly impacts customer experience. There is always a need to optimize costs, especially at a time when it’s becoming vital to offer free-shipping or same-day deliveries.
The e-commerce business is booming across the globe, be it shopping from websites like Amazon, Flipkart, etc. or ordering food, medicines, flowers, etc. The demand for last-mile delivery is emerging with becoming more & more complicated. Some food has to be transported hot, some cold & some at room temperature. If you bought a cosmetic cream (online) in Dubai in July (when its 40C outside), you would want to receive it intact and not leaking. The companies want to overcome these challenges to meet customer’s expectations. We at BikeKit, aspire to bring in years of experience & research to resolve these challenges for the delivery companies.
With the increased number of online sales, the “last-mile problem” has become even tougher. Other than deliveries to the customer, the last-mile also includes reverse deliveries in case of returns or product exchange. This increases the cost substantially. BikeKit is working towards solving many of these challenges.